ResumeQ.ai

Help Center

Find answers to common questions and get support

Getting Started

What is resumeQ.ai?

resumeQ.ai is an AI-powered resume verification and candidate evaluation platform. We help hiring teams detect fraudulent resumes, verify candidate claims, and make data-driven hiring decisions using advanced AI analysis, GitHub verification, and deepfake detection technology.

How do I get started?
  1. Choose a plan on our pricing page
  2. Complete payment through our secure Stripe checkout
  3. Receive your login credentials via email
  4. Log in to your unique subdomain (e.g., yourcompany.admin.resumeq.ai)
  5. Start uploading and analyzing candidate resumes
Do I need technical skills to use resumeQ.ai?

No! resumeQ.ai is designed to be user-friendly. Simply upload a resume (PDF, DOCX, or MD), and our AI does the rest. The platform provides clear, actionable insights without requiring any technical expertise.

What file formats do you accept?

We support multiple resume formats:

  • PDF (.pdf) - Recommended for best results
  • Word Documents (.docx) - Full support for Microsoft Word resumes
  • Markdown (.md) - For tech-savvy candidates with GitHub-style resumes

All formats are parsed with AI to ensure consistent and accurate analysis.

Features Guide

What is AI-powered resume analysis?

Our GPT-4 powered engine analyzes resumes for authenticity, skill verification, experience validation, and detects AI-generated content. It provides a comprehensive credibility score and detailed breakdown of potential red flags.

How does GitHub verification work?

For technical candidates, we verify their GitHub profile, analyze contribution patterns, repository quality, commit history, and cross-reference claimed skills with actual code. This helps identify inflated technical credentials.

What is deepfake detection?

Our deepfake detection analyzes candidate photos and video submissions to identify AI-generated or manipulated images. This helps ensure the person you're interviewing is who they claim to be.

Can resumeQ.ai generate interview questions?

Yes! Based on the resume analysis, we automatically generate targeted, role-specific interview questions that help verify claims and assess true capabilities. These questions are tailored to probe potential inconsistencies detected by our AI.

How accurate is the AI analysis?

Our AI achieves over 95% accuracy in detecting resume fraud and AI-generated content. However, we recommend using our analysis as one component of your hiring process, combined with interviews and reference checks for best results.

Billing & Plans

What pricing plans are available?
  • Pay-As-You-Go: $19.99/candidate, no monthly commitment, 60-day data retention
  • Starter: $199/month for 25 candidates + $5 per overage, 90-day retention
  • Professional: $399/month for 60 candidates + $4 per overage, 90-day retention
  • Enterprise: $899/month for 150 candidates + $3 per overage, 6-month retention
  • Custom: Tailored pricing for unlimited users and candidates

View full details on our comparison page.

What are overage fees?

If you exceed your monthly candidate limit, you'll be charged per additional candidate evaluated. Overage rates decrease with higher-tier plans: Starter ($5), Professional ($4), Enterprise ($3). This ensures you only pay for what you use.

Do pay-as-you-go credits expire?

No, credits never expire! Buy them whenever you need and use them at your own pace. However, candidate data is only stored for 60 days on pay-as-you-go accounts.

How long is candidate data stored?
  • Pay-As-You-Go: 60 days
  • Starter/Professional: 90 days
  • Enterprise: 6 months

After the retention period, candidate records are automatically purged for security and compliance.

Can I upgrade or downgrade my plan?

Yes! You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle. Unused credits from pay-as-you-go purchases remain in your account even if you switch to a monthly plan.

Is payment secure?

Absolutely. All payments are processed through Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide. We never store your credit card information on our servers.

Do you offer refunds?

We offer a satisfaction guarantee. If you're not happy with the service within the first 14 days, contact us for a full refund. For specific cases, please reach out to our support team.

Account & Security

How many users can I add?
  • Starter: 1 Admin
  • Professional: 2 Admins + 4 Hiring Managers
  • Enterprise: 4 Admins + 100 Hiring Managers
  • Custom: Unlimited users
Is my data secure?

Yes. We use industry-standard encryption (TLS/SSL), secure data centers, and comply with GDPR and SOC 2 standards. All candidate data is encrypted at rest and in transit. We never share your data with third parties.

What is SSO integration?

Enterprise plans include Single Sign-On (SSO) integration, allowing your team to log in using your existing corporate identity provider (Azure AD, Okta, Google Workspace, etc.) for enhanced security and convenience.

Can I delete my account and data?

Yes. You can request account deletion at any time by contacting support. We'll permanently delete all your data within 30 days, in compliance with data privacy regulations.

Technical Support

How do I get support?
  • Email: support@resumeq.ai (all plans)
  • Priority Support: Professional and Enterprise plans get faster response times
  • Dedicated Account Manager: Enterprise plans only

Visit our contact page to reach out.

What are your support hours?
  • Email Support: 24/7 (response within 24 hours)
  • Priority Support: Response within 4 hours during business hours
  • Enterprise SLA: Custom response times and dedicated support
Where can I check system status?

Visit our status page for real-time service status, uptime metrics, and performance data. You can also subscribe to status updates.

Still need help?

Our support team is here to assist you